Copyright © 2026 LOOP DFS | All Rights Reserved
LOOP is regulated by the Central Bank of Kenya
You can deposit money to your account through the following methods: From your LOOP App, Select Deposit (through mobile money, Loop Wallet and Linked Card)
When a customer opts to send money via the SWIFT option to LOOP use the below details:
Upon log in to the App, you’ll find a Quick Actions Tab for ease to make payments. You can select;
You have 2 source of Fund Options: LOOP Wallet or LOOP Bank account.
You can also activate Overdraft if short on cash.
Yes, you can access your account statement anytime through the LOOP app. Here’s what you can do:
ALWAYS counter check the details before you complete any transaction. Please use the “Get Support” option on the APP to request for reversal of an erroneous transaction or call our customer care via +254 709 714 444 / +254 730 714 444.
Yes. If you need certified statements, you can raise a support ticket via the LOOP support center on the app. You will be notified once the statements are ready. Alternatively, you can visit any of our LOOP stores or contact our call center to arrange collection at your preferred LOOP store.
Yes, you can set up biometrics anytime, as long as your phone supports this feature. The app’s biometric capability offers a convenient and secure way to log in. Please keep in mind that anyone who has biometrics enabled on your phone can access the account.
Yes, you can always edit details on your profile whenever you want.
Spread the LOOP love and share your unique LOOP Code with your friends to register and join the world of LOOP to unlock a world of stress-free payments, irresistible deals and easy management of cash.
Yes, you can save the details of up to three beneficiaries, simplifying your transaction process.
LOOP cannot be accessed on multiple devices. You can only access your account through one linked device.
Don’t worry, it’s simple. Just follow these instructions:
We have provided you with an additional level of security, a PIN to authorize all transactions and maintenance performed on the app. Use the Account Management option to set this and trust us to lock it down. *Please keep in mind that anyone who has biometrics enabled on your phone can access the account.
LOOP is a very secure application that not only guarantees you protection against fraudulent activities but also helps you manage your finances efficiently. We have additional security features such as:
If you forget your password, you can easily reset it through the LOOP app. Note: If you have changed your phone, please contact the LOOP contact center for assistance.
You can change your password as many times as you wish. However, if you know your account has been compromised, you should change it immediately.
You can change your PIN as many times as you wish. However, if your account has been compromised, you should change it immediately.
This is a transfer method of instantly sending money to other local banks straight from your LOOP account. Your phone number and account need to be registered to allow you to use PesaLink.
Yes, you can register or de-register for PesaLink at any time on the application using your registered mobile number.
This feature gives you the freedom to choose how you would like LOOP to send you your transaction notifications. Choose your preferred mode of notification from In App, email or SMS then confirm.
Yes, you can sign out of LOOP anytime.
LOOP communicates through its official handles which are:
Customers will not be charged when they deposit on LOOP. However, it’s essential to be aware that the prevailing Pay Bill rates, which depend on the network provider, will apply to these transactions.
This feature allows you to Send money directly to a beneficiary on LOOP straight to their LOOP account in near real- time if you have their mobile number.
This feature allows you to Send Money to your beneficiary’s M-PESA Mobile Money account directly from your LOOP account.
This feature allows you to Send Money to your beneficiary’s Airtel Mobile Money account directly from your LOOP account.
This feature allows you to Send Money to your beneficiary’s Bank account by just inputting their mobile number.
*Please note: Funds will be sent to the account number registered to the number. It Is advisable to confirm with recipient before sending.
This allows you to Send money directly to a beneficiary on LOOP straight to their LOOP account in near real-time if you have their Account number.
If the person you are sending money to is registered on PesaLink, send money directly to their bank account in real-time if you have their bank account details.
Transfer funds to your beneficiary and enjoy a Real Time Gross Settlement (RTGS), which essentially means the person will receive the money the same day. If you send money after 1500 hours (3PM), the beneficiary will receive the funds the next working day.
This feature allows you to Send money through the well-known Electronic Funds Transfer (EFT) option through LOOP and your recipient will receive the funds after two business days.
This is a recurring payment instruction that allows you to automatically send a fixed amount of money from your account to another account on a scheduled basis, such as weekly, monthly, quarterly or annually.
Standing orders offer convenience, as they automate regular payments, such as rent, utilities, or loan repayments. They ensure you never miss a payment, save time on manual transfers.
To Mobile
This option allows you to set up a standing order to transfer funds directly to a beneficiary on LOOP straight to their LOOP account in near real-time if you have their mobile number.
Transfer Money to your beneficiary’s Mobile Money account directly from your LOOP account.
You can set up a standing order to transfer money to your beneficiary’s Mobile Money Pay Bill account directly from your LOOP account.
If the person you are sending money to is registered on PesaLink, set up a standing order to send money directly to their bank account in near real-time if you have their mobile number details.
To Bank
Set up a standing order and transfer funds directly to a beneficiary on LOOP straight to their LOOP account in near real-time if you have their mobile number.
Transfer funds to your beneficiary and enjoy a Real Time Gross Settlement (RTGS), which essentially means the person will receive the money the same day. If you send money after 1500 hours (3PM), the beneficiary will receive the funds the next working day.
Send money through the well-known Electronic Funds Transfer (EFT) option through LOOP and your recipient will get it in two business days.
This option allows you to set up a standing order to transfer funds to a beneficiary with NCBA bank account.
Yes, you can set up standing orders on LOOP.
Yes, you can modify or cancel a standing order at any time. Simply access the standing orders section, locate the specific order you want to modify, click on the top 3 dots, select amend or cancel and follow the prompts to adjust or cancel it.
LOOP allows you to set up multiple standing orders, so there’s typically no strict limit. However, your account balance and available funds must cover all scheduled payments.
Yes, you can customize the payment amount for each standing order. This flexibility allows you to allocate different amounts for various recurring expenses.
If you don’t have enough funds to cover a standing order, the payment may be declined. It’s essential to ensure your bank or payments account has adequate funds on the scheduled payment date.
To check the status of your standing orders, navigate to the “Standing Orders” section, where you can view upcoming, processed, or failed orders.
The charge Is dependent on the amount.
Yes, you can make payments to LOOP BIZ directly from your LOOP account, and this service is entirely free of charge.
This payment feature allows you to pay merchants using a QR code without inputting account details. You simply Scan the code through your LOOP App and proceed to complete the payment.
The “Lipa na M-PESA” feature makes it easy and convenient to pay for goods and services and pay bills directly to different Tills (Buy Goods) and Pay Bill numbers without having to transfer money to Mobile Money first.
Yes, you will be able to pay for goods (Till) and services easily and conveniently directly to various tills without the need to transfer funds to Mobile Money first!
There are no charges for Buy Goods payments.
Always save your beneficiaries using the Beneficiary feature on the App and simply select the saved Beneficiary name when performing all your Send Money transactions.
You can request either a physical card or virtual card.
A physical card is a tangible card that can be used to access funds at the ATM or swipe/tap at points of sale and for e-commerce transactions while a virtual card is only used for e-commerce or online transactions.
A physical card is attached to your bank account while a virtual card is attached to your Payment Wallet. To be able to qualify for a physical card, ensure you complete your registration (or upgrade to LOOP Pro on the LOOP App) A physical card has a validity period of up to 5 years while a virtual card has a 6-month validity period.
Virtual cards are issued active while physical are issued inactive and are activated once you set your PIN.
Yes, you can apply for both virtual and physical card.
You can apply for up to a maximum of 5 LOOP virtual cards.
A “linked card” is a convenient feature that enables you to connect a card issued by another bank to your LOOP account. By doing so, you can effortlessly transfer funds from your linked card’s bank account directly into your LOOP account.
Yes, you can set up the PIN for a physical card.
If you forget your LOOP card PIN you can reset it on the app under the card section.
Yes, you can block your card. In the card section, select the card you wish to block or unblock.
Yes, you can set the card limit depending on the amount or count.
Yes. LOOP has a credit facility called a LOOP Term loan that allows LOOP customers to access unsecured loans ranging from KES. 25,000 up to 3,000,000 repayable for a period of between 6-36 months.
Yes, you can make early repayments to your LOOP loan to reduce your loan balance.
Yes, you are legible to apply for a top up after three months and have paid more than half the loan balance.
This is a service that allows you to change the original terms of the loan being serviced. It allows you to request new terms of repayment duration and amounts based on your preference and will be determined by your credit history.
No, if you currently have a CRB listing, you will not be able to access a LOOP loan. You will be required to first clear and then start using LOOP to build your transaction history.
This could be for reasons ranging from a negative CRB report, not using your LOOP account regularly for doing transactions and making payments and not meeting the criteria for qualifying for a loan. Keep using LOOP to build your credit limit.
No, you will be required to fund your account with the required facility fee for the application to go through.
Make LOOP your primary transacting partner to unlock different credit facilities plus value. You need to actively use the LOOP app for at least 90 days to qualify for a term loan- even if you qualify for an overdraft from day 1, you still need to be on LOOP for at least 90 days for a term loan.
The LOOP Quick loan is a short-term credit facility available to LOOP customers, allowing them to borrow funds for up to 30 days. The full amount is due at the end of the 30-day period. If the loan is not repaid on time, a one-off rollover fee will be charged.
The minimum amount applicable is KES. 2,000.
Yes, all applicable fees will be charged, including a 7% facility fee and a 20% excise duty. Please note that the excise duty will be deducted upfront during disbursement. Additionally, a one-time rollover fee of 7%, inclusive of 20% excise duty, will be applied if the loan is not repaid within 30 days.
The amount received will be less excise duty. The amount to be paid will be loan amount plus the excise duty, facility fee and any additional charges.
Yes, you can apply for a 30-day loan top-up within 20 days of the initial drawdown, provided you haven’t utilized your full credit limit.
You can make one top-up within 20 days of your initial drawdown.
You can choose to make either a partial or full repayment. Partial repayments can be made daily, weekly, or whenever you have sufficient funds available in your account.
Yes, we do apply a rollover fee for late payments, which takes effect on the 30th day of non-payment.
If your account has sufficient funds, the loan will be repaid automatically. If not, a rollover fee will be charged on the outstanding amount. If only a partial repayment is made, the rollover fee will apply to the remaining balance.
This is a short-term credit facility that allows you to overdraw your LOOP account to make payments and transfer money via LOOP even when you do not have sufficient funds in your account. You can overdraw your account up to a specific amount allowed, you can access your overdraft only after you have activated it.
The overdraft is repayable monthly. You can, however, utilize the available overdraft anytime, if you have an available limit.
Yes, all applicable fees such as Facility fee, Credit Insurance and Excise duty shall be collected upfront on disbursement
Yes. You can deactivate the LOOP overdraft by clicking on Deactivate once you click the LOOP overdraft button. You will be required to have sufficient funds to offset the overdraft amount in order to successfully deactivate.
LOOP FLEX is a Buy Now Pay later payment option available to LOOP customers enabling them to acquire goods on credit. LOOP shall make partial payment for goods to the merchant and charge you interest over a period of time.
We offer you the option of purchasing an item on loan and paying the loan in installments. Through this offering, you are able to complete a purchase from merchants via your allocated LOOP FLEX credit limits.
Yes, all applicable fees such as Facility fee, Credit Insurance and Excise duty shall be collected upfront on disbursement.
Yes, you can deactivate your ongoing LOOP FLEX by clearing the pending balance on your facility and confirming deactivation. You will be required to have sufficient funds in your account prior to deactivation.
The new Base Lending Rate at LOOP is 15.9%, effective 3rd February 2025.
LOOP has adjusted the rate in line with the Central Bank of Kenya’s (CBK) recent reduction of the Central Bank Rate (CBR) to make borrowing more affordable.
The new LOOP Base Lending Rate will take effect on 3rd February 2025 for all new loans and overdrafts.
The new base lending rate will take effect on 3rd March 2025 for existing loans and overdrafts excluding LOOP FLEX.
Yes. The monthly instalments will change to reflect the new base lending rate.
Yes, the new Base Lending Rate applies to new loan applications.
No. The loan terms and conditions remain the same.
The facility fee for all new loans will be revised to 4% effective 3rd February 2025. A 4% facility fee will be applied on all Overdraft disbursements effective 3rd March 2025.
This feature allows you to set up a target amount for a specific period and contribute towards your intended goal. You can create as many LOOP goals as desired. Don’t wait. LOOP it.
Yes. The maximum LOOP goal limit is KES 999,999.
You can have as many LOOP goals as you would desire.
Yes, if you have an active overdraft limit you can use it to fund your LOOP within the available limit.
This is an investment option offered to customers that seek to preserve and grow their cash, with a guaranteed rate of return on their invested amount of up to 7% over a maximum period of 12 months, with an option to re-invest upon maturity.
You can fund your investment account from either your LOOP account or your Linked card(s).
This option allows you the flexibility to withdraw/liquidate your investment before the maturity date at a lower interest rate than a No- Break Option.
Upon Maturity of your investment, we will automatically re-invest your initial investment plus interest earned for a similar period as initially selected.
Upon Maturity of your investment, we will credit your LOOP account with your Investment amount plus interest earned.
No, you currently cannot top up an already existing Investment. However, you can create up to 30 Investment accounts and manage them through the portfolio view.
The minimum amount you can invest is KES 1,000 while the maximum is KES 999,999.
You can choose to invest for a period of 3 Months, 6 Months, 9 Months or 12 Months.
Your investment will earn an applicable interest rate that ranges from 6% – 7 % depending on the tenure and break-options selected while setting up the investment.
The investment will be credited to your account within 2 working days (48hrs).
This is a social payments service that allows LOOP customers to jointly collect funds. One can easily set it up on the app and share it with family and friends to contribute funds to their Money Pool account.
You have an option of setting up a public or private money pool. For public money pools, you will require specific supporting documents.
Head over to the ‘Grow’ option at the bottom right of the screen and select ‘Money Pool’ on the savings tab and complete the application process.
Once you set up a money pool it will go through the approval process and once approved you can start collecting funds.
Once the money pool expires, the collected funds will be transferred to your LOOP account. Once you reach target date or when achieve the targeted amount the Money Pool will automatically expire.
To invite your friends to contribute to your money pool account, select your specific money pool account then click share via social media or with your saved beneficiaries.
Discover is your ultimate deals destination within the LOOP App platform where customers can find exclusive deals, discounts, and offers from various merchants.
Simply log into the LOOP app and tap on the Discover tab to explore available deals.
You’ll find deals on shopping, dining, entertainment, electronics, fashion, travel and more categories.
You can also view your purchased, redeemed and expired deals on the landing page, select top bar to view on “My Deals”.
Select the deals you want to purchase and follow the prompts to completion.
Upon payment, you will receive a deal code and redemption instructions that you will present at the merchant store to complete your redemption process.
Yes! All LOOP users can browse and redeem deals from the Discover section.
Yes, you can cancel a deal and funds will be credited back into your account immediately. Kindly note you can only cancel a deal you have not redeemed.
Deals are updated regularly, kindly keep an eye on the New Deals section.
Yes! You can browse different categories to find deals that match your preferences.
Yes, you can. First, you must have purchased and redeemed on Discover with proof of payment. Reach out to the merchant with your queries.
Refunds are subject to the terms of each deal. Some deals may be non-refundable, while others allow cancellations within a specific period. Check the terms and conditions for more details.
An automatic refund is done for any expired deal. We, however. encourage you to take advantage of the deal within the validity period (7 days).
Kindly contact our customer support team immediately for assistance on 0709 714444/ 0730 714444 or on email support@loop.co.ke
You can contact us via phone on 0709 714444/ 0730 714444 or email at support@loop.co.ke
For every purchase we will share contact details for the specific merchant. You can also get contact details from their websites or social media pages.
Yes! Earn points for every purchase of the deal. The more you buy, the more your points accumulate.
• SMS handles: NCBALOOP and NCBA_LOOP
• Email handles: support@loop.co.ke
• X & Instagram handle: LOOP_KE & loopkenyaofficial
Please be alert if your mobile number is de-registered, the mobile connection is lost or you get a call that your mobile connection may be temporarily disabled. This could be a duplicate SIM fraud (someone may be trying to obtain a duplicate SIM). Please contact your mobile service provider immediately.
It is a digital insurance hub integrated into the LOOP app that allows users to get quotes from NCBA insurance and make payments for the policies instantly, receiving their insurance certificates within two hours.
We offer the following motor insurance products • Third-party insurance • Comprehensive insurance which includes: • Standard • Premium
A car logbook
You will receive your policy and (insurance) sticker within 2 hours
No hidden fees. All costs are shown upfront before you confirm your purchase.
For all your NCBA Insurance queries you can contact LOOP via phone on 0709 714444/ 0730 714444 / email at support@loop.co.ke / raise a ticket on the get support section on the homepage of your LOOP App. Additionally, for direct insurance related inquiries; you can also contact us via phone on +254 723 600 500 / 0203676000 or email ncbainsurance@ncbagroup.com
You will see real-time updates in the app and receive notifications for status changes.
No. LOOP will only handle your NCBA Insurance payments. NCBA Insurance will send the policy documents directly to you. However, your payment history and receipts remain accessible in your LOOP account.
We process payments only. For cancellations or policy changes, you’ll need to contact NCBA Insurance Company. LOOP can assist by providing proof of payment if required.
For all your NCBA Insurance queries you can contact LOOP via phone on 0709 714444/ 0730 714444 / email at support@loop.co.ke / raise a ticket on the get support section on the homepage of your LOOP App. Additionally, for direct insurance related inquiries; you can also contact us via phone on +254 723 600 500 / 0203676000 or email ncbainsurance@ncbagroup.com
Contact support or the insurer to correct errors.
If your payment is successful but you have not received your policy, please contact our support team for LOOP via phone on 0709 714444/ 0730 714444 / email at support@loop.co.ke / raise a ticket on the get support section on the homepage of your LOOP App. Additionally, for direct insurance related inquiries; you can also contact us via phone on +254 723 600 500 / 0203676000 or email ncbainsurance@ncbagroup.com
If your payment fails but the money is deducted, the amount will be reversed to your account within 48 working hours. Call LOOP for further inquiries
You should wait at least a few minutes to allow the payment to be fully processed. If there is no response call LOOP.
You will receive an SMS confirmation after your payment. Additionally, before completing the payment, you can choose to have the transaction advice sent to your registered email address.
No, not currently. Policy renewals are not yet available through LOOP.
Yes. Your data is stored securely by NCBA Insurance and handled in accordance with all relevant data protection laws to ensure your privacy and security.
Yes. You can request the deletion of your insurance-related data from LOOP, subject to applicable data protection laws and any regulatory retention requirements.
No. Reminders will be sent by the NCBA Insurance team.
No. We are not collecting or storing any of your personal details.
Current market value of the vehicle as per valuation or Dealers invoice in case of a zero mileage car.
LOOP KiliMax ERP is a modern SaaS (Software as a Service), all-in-one Enterprise Resource Planning (ERP) platform built to support the needs of businesses operating in Africa. It is designed for small and medium-sized enterprises as well as multibranch businesses, helping them streamline operations, improve efficiency, and scale confidently through a single, unified digital system.
Yes. KiliMax is designed to be user-friendly and scalable, making it a strong fit for small and medium-sized businesses. It supports businesses in retail, wholesale, and distribution, allowing them to start small and grow seamlessly as their operations expand.
Yes. KiliMax ERP supports seamless integrations with payment gateways (like MPesa), accounting and finance systems such as QuickBooks — ensuring smooth data flow across all your company tools.
You can create and manage up to one (1) company (Basic Plan), three (3) companies (Standard Plan) and five (5) companies (Enterprise Plan) under a single KiliMax account. This allows you to handle multiple business entities while keeping all data organized in one place
Yes. Our onboarding team offers guided training sessions, video tutorials, and live support to help your team understand and use the system efficiently from day one.
Each KiliMax account includes up to 50GB of secure cloud storage for your documents, invoices, and reports. Additional storage can be added based on your company’s needs.
KiliMax offers offline features in the KiliPOS for sales and transactions and orders sync up when system is back online.
KiliMax is an all-in-one ERP designed to manage business operations from end to end. It includes core modules for sales, inventory, finance, customer management, reporting, AI assistant and system administration, enabling businesses to run their operations efficiently from a single platform.
Yes. KiliMax supports offline operations, especially within the KiliPOS (Point of Sale) module. This means you can continue processing sales even when there is no internet connection. Once connectivity is restored, all data, such as sales and stock updates, automatically syncs with the central system, ensuring your records remain accurate and up to date.
Yes. KiliMax ERP is designed to be flexible. You can tailor modules, dashboards, and workflows to match your company’s structure and processes — whether in manufacturing, retail, services, or distribution
Yes. KiliMax supports integration with M-Pesa and bank systems. To connect M-Pesa, you simply share your Paybill or Till Number with the LOOP BIZ support team, who will set up the integration for automatic payment reconciliation. For bank transactions, KiliMax allows you to import bank statements directly into the system, making bank reconciliation faster, easier, and more accurate.
Yes. Guided onboarding, user training, and ongoing support to help your team set up the system correctly and start using it confidently from day one.
LOOP KiliMax ERP accepts multiple payment methods, including bank transfer, M-Pesa, and credit card, to ensure convenience for different customers.
Yes. Administrators can assign user roles and control access to users depending on
their roles and responsibilities. This helps protect data and access and supports
proper audit controls.
Staff Management
Yes. KiliMax is built with strong security measures to protect your business data. It uses secure cloud backups, data encryption, and controlled access protocols to ensure your information remains safe and confidential at all times.
KiliPOS is the Point-of-Sale module within the KiliMax system. It is used to process sales, manage walk-in customer transactions, handle multiple payment methods, print receipts, and update inventory in real time.
Yes. KiliPOS is optimized for use on Android phones and tablets, touchscreen terminals, and works seamlessly with mobile receipt printers, offering flexibility for different retail environments.
Yes. KiliPOS is fully integrated with KiliBooks. Sales are automatically posted to the correct revenue accounts, customer accounts are updated for credit sales, inventory and cost of goods sold are adjusted accordingly, and all transactions reflect in financial reports such as Profit and Loss statements and VAT returns.
Yes. KiliMax offers a free trial that allows you to explore the system and its features. There are no charges during the trial period.
Yes. Setup, implementation, and onboarding fees may apply depending on the size and complexity of your business. Please contact LOOP Support.
Yes. All subscription plans include ongoing customer support and regular system updates to ensure optimal performance, security, and access to new features.
Standard features and integrations included in the KiliMax roadmap are covered under the subscription. Any additional customization or non-standard integrations may attract extra costs, which will be discussed and agreed upon in advance.
As your business grows, you can easily upgrade your KiliMax plan to support additional users, branches, or features. Pricing adjustments depend on the scope of the upgrade. Our sales team will guide you through the available options.
Yes. KiliMax offers monthly and annual payment options. The first month is paid via credit card, after which you may continue with your preferred payment option based on the selected plan.
No. KiliMax is offered strictly as a subscription-based service. This ensures customers benefit from continuous system improvements, updates, security enhancements, and ongoing support.
KiliMax offers real-time dashboards and customizable reports covering sales, expenses, inventory and performance analytics. You can export reports in formats like Excel or PDF for deeper insights.
KiliPOS is KiliMax’s Point of Sale system used to process day-to-day sales, manage walk-in customers, accept multiple payment methods, and print receipts. As sales are completed, inventory is updated in real time. KiliPOS is fully integrated with KiliBooks, the accounting module. Each sale is automatically posted to the correct revenue accounts; inventory and cost of goods sold are updated, and customer balances are reflected for credit sales. This ensures that sales data flows seamlessly into your financial reports, including Profit & Loss and tax reports, without manual entry.
Yes. KiliBooks allows bulk imports of historical data, including journals, invoices, expenses, and opening balances. Import templates are available directly on the platform to ensure data is uploaded accurately.
Integrating KiliMax with M-Pesa and your bank is simple and supported by our team. You only need to share your Paybill or Till Number with the KiliMax support team, who will handle the MPesa API integration for automatic payment reconciliation. For bank transactions, KiliMax allows you to import bank statements, making bank reconciliation faster and more accurate.
KiliPOS provides detailed sales reporting, including daily sales records, sales performance by cashier, and payment method breakdowns. These reports help businesses monitor performance and maintain accountability at the point of sale
Yes. KiliPOS supports thermal receipt printers and allows receipt customization. Businesses can add their logo, footer messages, and tax information to create professional, branded receipts.
KiliPOS uses a cashier session feature to manage shifts and day-end closing. Cashiers record the opening float at the start of a shift and count cash, card, and M-Pesa totals at the end. The system then generates a shift report and highlights any variances between expected and actual amounts for review.
Yes. KiliMax supports barcode generation and scanning to improve speed and accuracy in stock management and sales. Barcoding is available through both the mobile app and retail point-of-sale environments.
Yes. KiliMax supports multi-currency transactions, allowing you to sell, record, and manage sales in different currencies while maintaining accurate financial records.
Yes. KiliMax allows you to set a minimum inventory level when creating or editing an item. When stock falls below this level, you will receive alerts through the dashboard or reports, helping you restock in time and avoid stockouts.
Yes. KiliMax supports batch tracking. Once enabled during item setup, you can record batch numbers as well as manufacture and expiry dates. This feature is especially useful for pharmacies, food businesses, and any business that manages perishable or regulated products.
KiliBooks is the accounting module within the KiliMax ecosystem. It helps businesses record and track financial transactions, generate accurate financial statements, and maintain compliance with standard accounting principles.
In-app: “Get Support” to raise tickets or request callback
The referral program allows you to earn rewards by inviting friends, family, or colleagues to join and use the LOOP App. When your friend signs up, verifies their account, and makes their first deposit of KES.2,000, you both get rewarded making it a win-win.
For every successful referral, you earn a cash reward to get you started of up to KES 350. The more friends you invite, the more you earn.
You get rewards when your friend (the referee) completes registration, verifies their digital profile (provides all information when onboarding), and funds their account with at least KES 2,000. You’ll unlock rewards progressively as they complete each step and can easily track progress on the Invite a Friend dashboard.
You can refer up to 100 people in a year and earn while you go about your daily spending and investing on the LOOP App.
Rewards will not be issued if:
You can track your rewards and referrals in the ‘Invite a Friend’ section, where you’ll see your total invites, each friend’s progress, and rewards earned.
You can contact our support team on +254 709 714 444 / +254 730 714 444, email on contact@LOOP.co.ke or reach out to us on our social media handles; Instagram @loopkenyaofficial, X @LOOP_Ke, Facebook @LOOP Kenya
The LOOP POS is a payment device that allows merchants to accept payments via LOOP, mobile money, and cards securely and conveniently
All registered companies, partnerships and businesses can apply for a LOOP POS. Businesses with existing LOOP BIZ Tills can apply for the POS machine through the LOOP BIZ portal.
Yes. The POS requires Wi-Fi or mobile data to process transactions and perform other functions.
The estimated time is 24hrs on a working day. This will be subject to approvals and location of your business.
No. The POS assigned to you has been specifically mapped to your LOOP Till and cannot accept payments to a different Till.
You can request LOOP BIZ POS devices based on your operational needs and number of Stores and Tills available to your business. This will be assessed by your account manager prior to approval.
No. You require network/internet connectivity to operate the device.
You will receive a prompt when an update is available. Tap Update and keep it connected to power for the update to be completed.
Yes. You can select the specific transaction from the list and click on Reprint Receipt.
You can request for additional printing receipt through the LOOP Support team for delivery. You can also visit your nearest LOOP Store to collect printing papers.
Yes. There are leasing costs levied to each device based on your business needs. Actual costs for each device can be found on the application form. POS device comes at a fee, also included in the starter pack.
No. The devices can only be leased as per the agreed terms and conditions on fees and any other applicable charges.
This is the responsibility of LOOP as the property is under our ownership.
Once a request has been successfully placed, the turnaround time is 24 – 48 hours on working days. Our team will be in communication and guide on the steps as soon as we have received your request.
Yes, the system has bene configured to automatically run the end of day report at close of business and generate a new file on the next date.
Yes, the POS device can be used at any time so long as it is powered on and has network connection, transactions will continue to be processed.
No. You can only operate the device within the assigned and locked location as per the details provided during onboarding. Any change to this must be communicated to LOOP Support for review.
Yes. If you have a roaming business, you can contact LOOP support to enable your device to be accessible at a different location for a specified period.
Yes. A replacement will be issued immediately if it is deemed not functional at the time. An assessment will be conducted by our technicians on the device to determine the cause and extent of damage. If it is a technical issue that cannot be resolved, then it will be replaced at no cost. If it is an issue regarding physical damage to the device, then a cost will be levied.
This can be due to a number of factors including and not limited to:
Yes. A pop-up will appear on the LOOP BIZ POS screen and you will be able to print a receipt for the customer upon request. You will also receive an SMS on the business line with the payment details.
Customers can make payment via M-Pesa, LOOP and Cards(Visa/Mastercard).
Yes. When you select to receive payments from a LOOP customer, it will send an STK prompt to their LOOP application to complete the payment. They will be required to log in to their account to authorize the payment.
When a payment is successful, a message is sent to the business mobile number, a notification is sent to the POS tab, and a notification is sent on the LOOP BIZ dashboard. You can refresh the POS machine to verify the payment if the customer has already been debited the amount.
The LOOP POS supports:
Check the error displayed on your screen if not specified below in order to advise your customer.
No. The POS device only accepts on-premises payments. Your customers will have to be physically present to tap/swipe their card.
Void: Cancels a transaction before settlement (same day).
Refund: Returns money after settlement (same day or later).
Yes. Only transactions done on the same day and not settled yet.
No. You can only Void transactions processed on same day.
No. The payment will be reversed back to the number that made the original payment.
A reversal is used for:
Reversals depend on the type of transactions made. LOOP Card and LOOP pay transactions will reverse immediately upon authorization by the administrator. Other bank transactions will be reversed within 2 working days.
You can check your LOOP BIZ Till balance on the LOOP BIZ portal.
Yes. You can view this under the transaction notifications tab, and can filter by date, transaction type and status.
Yes, you can download transactions and end-of-day reports (Z reports) and mid-day reports (X reports) for analysis and for printing. You can also download other reports on payments, reversals, refunds & settlement reports based on preference. The information is synchronized to your LOOP BIZ dashboard.
Check:
Yes, very secure. LOOP POS uses: PCI-DSS compliant card processing, end-to-end encryption & secure merchant authentication. This means end to end authentication(protection) is factored in for both you (the merchant) and your customers.
Yes. You can opt to have payments already in your LOOP Till to settle to your bank account of choice.
If this happens, start by reporting immediately through the LOOP support lines. Proceed to log in to your LOOP BIZ portal, navigate to the POS option, and deactivate the device.
Yes. Please ensure your device is always secure, and only authorized persons have access to it. All transactions passing through the device will be terminating to your Till, thus the assumption is that these transactions can be accounted for by yourself.
Password change can only be done by the admin. Staff are not enabled to change password. In case they forget their password, they can contact the account admin to assist them reset.
Subscription management allows you to view and manage your PDQ subscription, including your subscription status, billing information, renewal details, and available subscription options.
Go to Subscriptions, select PDQ Subscription on the web to view your current subscription details.
Yes, you can. Simply contact your Relationship Manager, who will assist you with the change. Your new plan will take effect after your current subscription expires.
You can renew your subscription through the Subscription Management section. If automatic renewal is enabled, your subscription will renew according to the applicable billing cycle.
Yes, where cancellation is supported. Select Cancel Subscription. Once your request is received a Relationship Manager will be in touch within 24 hours to guide you through the process.
Once your subscription expires, access to subscription-based PDQ services may be restricted until the subscription is renewed or reactivated.
You will receive a notification about the failed payment guiding you to renew the subscription before suspension
Check:
Hard restart the device by long pressing the power button. If the issue persists, contact LOOP support.
If you are completely unable to resolve the POS issue, please call the number at the back of your POS device for immediate technical assistance.
If you are unable to receive assistance through the assigned numbers, please contact us via the main LOOP Support hotlines.
Yes. In case you encounter a challenge and are near a LOOP store, you can walk in to receive immediate assistance.
You can refer to the LOOP POS handbook that was issued during onboarding.