You can deposit money to your account through the following methods:
From your LOOP App, Select Deposit (through mobile money, Loop Wallet and Linked Card)

When a customer opts to send money via the SWIFT option to LOOP
use the below details:

Upon log in to the App, you’ll find a Quick Actions Tab for ease to make payments.
You can select;

You have 2 source of Fund Options: LOOP Wallet or LOOP Bank account.

You can also activate Overdraft if short on cash.

Yes, you can access your account statement anytime through the LOOP app.
Here’s what you can do:

ALWAYS counter check the details before you complete any transaction. Please use the “Get Support” option on the APP to request for reversal of an erroneous transaction or call our customer care via +254 709 714 444 / +254 730 714 444.

Yes. If you need certified statements, you can raise a support ticket via the LOOP support center on the app. You will be notified once the statements are ready. Alternatively, you can visit any of our LOOP stores or contact our call center to arrange collection at your preferred LOOP store.

Yes, you can set up biometrics anytime, as long as your phone supports this feature. The app’s biometric capability offers a convenient and secure way to log in.
Please keep in mind that anyone who has biometrics enabled on your phone can access the account.

Yes, you can always edit details on your profile whenever you want.

Spread the LOOP love and share your unique LOOP Code with your friends to register and join the world of LOOP to unlock a world of stress-free payments, irresistible deals and easy management of cash.

Yes, you can save the details of up to three beneficiaries, simplifying your transaction process.

LOOP cannot be accessed on multiple devices. You can only access your account through one linked device.

Don’t worry, it’s simple. Just follow these instructions:

We have provided you with an additional level of security, a PIN to authorize all transactions and maintenance performed on the app. Use the Account Management option to set this and trust us to lock it down.
*Please keep in mind that anyone who has biometrics enabled on your phone can access the account.

LOOP is a very secure application that not only guarantees you protection against fraudulent activities but also helps you manage your finances efficiently.
We have additional security features such as:

If you forget your password, you can easily reset it through the LOOP app.
Note: If you have changed your phone, please contact the LOOP contact center for assistance.

You can change your password as many times as you wish. However, if you know your account has been compromised, you should change it immediately.

You can change your PIN as many times as you wish. However, if your account has been compromised, you should change it immediately.

This is a transfer method of instantly sending money to other local banks straight from your LOOP account. Your phone number and account need to be registered to allow you to use PesaLink.

Yes, you can register or de-register for PesaLink at any time on the application using your registered mobile number.

This feature gives you the freedom to choose how you would like LOOP to send you your transaction notifications. Choose your preferred mode of notification from In App, email or SMS then confirm.

Yes, you can sign out of LOOP anytime.

LOOP communicates through its official handles which are:

Customers will not be charged when they deposit on LOOP. However, it’s essential to be aware that the prevailing Pay Bill rates, which depend on the network provider, will apply to these transactions.

This is a recurring payment instruction that allows you to automatically send a fixed amount of money from your account to another account on a scheduled basis, such as weekly, monthly, quarterly or annually.

Standing orders offer convenience, as they automate regular payments, such as rent, utilities, or loan repayments. They ensure you never miss a payment, save time on manual transfers.

Yes, you can set up standing orders on LOOP.

Yes, you can modify or cancel a standing order at any time. Simply access the standing orders section, locate the specific order you want to modify, click on the top 3 dots, select amend or cancel and follow the prompts to adjust or cancel it.

LOOP allows you to set up multiple standing orders, so there’s typically no strict limit. However, your account balance and available funds must cover all scheduled payments.

Yes, you can customize the payment amount for each standing order. This flexibility allows you to allocate different amounts for various recurring expenses.

If you don’t have enough funds to cover a standing order, the payment may be declined. It’s essential to ensure your bank or payments account has adequate funds on the scheduled payment date.

To check the status of your standing orders, navigate to the “Standing Orders” section, where you can view upcoming, processed, or failed orders.

The charge Is dependent on the amount.

Yes, you can make payments to LOOP BIZ directly from your LOOP account, and this service is entirely free of charge.

This payment feature allows you to pay merchants using a QR code without inputting account details. You simply Scan the code through your LOOP App and proceed to complete the payment.

The “Lipa na M-PESA” feature makes it easy and convenient to pay for goods and services and pay bills directly to different Tills (Buy Goods) and Pay Bill numbers without having to transfer money to Mobile Money first.

Yes, you will be able to pay for goods (Till) and services easily and conveniently directly to various tills without the need to transfer funds to Mobile Money first!

There are no charges for Buy Goods payments.

Always save your beneficiaries using the Beneficiary feature on the App and simply select the saved Beneficiary name when performing all your Send Money transactions.

You can request either a physical card or virtual card.

A physical card is a tangible card that can be used to access funds at the ATM or swipe/tap at points of sale and for e-commerce transactions while a virtual card is only used for e-commerce or online transactions.

A physical card is attached to your bank account while a virtual card is attached to your Payment Wallet. To be able to qualify for a physical card, ensure you complete your registration (or upgrade to LOOP Pro on the LOOP App)
A physical card has a validity period of up to 5 years while a virtual card has a 6-month validity period.

Virtual cards are issued active while physical are issued inactive and are activated once you set your PIN.

Yes, you can apply for both virtual and physical card.

You can apply for up to a maximum of 5 LOOP virtual cards.

A “linked card” is a convenient feature that enables you to connect a card issued by another bank to your LOOP account. By doing so, you can effortlessly transfer funds from your linked card’s bank account directly into your LOOP account.

Yes, you can set up the PIN for a physical card.

If you forget your LOOP card PIN you can reset it on the app under the card section.

Yes, you can block your card. In the card section, select the card you wish to block or unblock.

Yes, you can set the card limit depending on the amount or count.

Yes. LOOP has a credit facility called a LOOP Term loan that allows LOOP customers to access unsecured loans ranging from KES. 25,000 up to 3,000,000 repayable for a period of between 6-36 months.

Yes, you can make early repayments to your LOOP loan to reduce your loan balance.

Yes, you are legible to apply for a top up after three months and have paid more than half the loan balance.

This is a service that allows you to change the original terms of the loan being serviced. It allows you to request new terms of repayment duration and amounts based on your preference and will be determined by your credit history.

No, if you currently have a CRB listing, you will not be able to access a LOOP loan. You will be required to first clear and then start using LOOP to build your transaction history.

This could be for reasons ranging from a negative CRB report, not using your LOOP account regularly for doing transactions and making payments and not meeting the criteria for qualifying for a loan. Keep using LOOP to build your credit limit.

No, you will be required to fund your account with the required facility fee for the application to go through.

Make LOOP your primary transacting partner to unlock different credit facilities plus value. You need to actively use the LOOP app for at least 90 days to qualify for a term loan- even if you qualify for an overdraft from day 1, you still need to be on LOOP for at least 90 days for a term loan.

The LOOP Quick loan is a short-term credit facility available to LOOP customers, allowing them to borrow funds for up to 30 days. The full amount is due at the end of the 30-day period. If the loan is not repaid on time, a one-off rollover fee will be charged.

The minimum amount applicable is KES. 2,000.

Yes, all applicable fees will be charged, including a 7% facility fee and a 20% excise duty. Please note that the excise duty will be deducted upfront during disbursement. Additionally, a one-time rollover fee of 7%, inclusive of 20% excise duty, will be applied if the loan is not repaid within 30 days.

The amount received will be less excise duty.
The amount to be paid will be loan amount plus the excise duty, facility fee and any additional charges.

Yes, you can apply for a 30-day loan top-up within 20 days of the initial drawdown, provided you haven’t utilized your full credit limit.

You can make one top-up within 20 days of your initial drawdown.

You can choose to make either a partial or full repayment. Partial repayments can be made daily, weekly, or whenever you have sufficient funds available in your account.

Yes, we do apply a rollover fee for late payments, which takes effect on the 30th day of non-payment.

If your account has sufficient funds, the loan will be repaid automatically. If not, a rollover fee will be charged on the outstanding amount. If only a partial repayment is made, the rollover fee will apply to the remaining balance.

This is a short-term credit facility that allows you to overdraw your LOOP account to make payments and transfer money via LOOP even when you do not have sufficient funds in your account. You can overdraw your account up to a specific amount allowed, you can access your overdraft only after you have activated it.

The overdraft is repayable monthly. You can, however, utilize the available overdraft anytime, if you have an available limit.

Yes, all applicable fees such as Facility fee, Credit Insurance and Excise duty shall be collected upfront on disbursement

Yes. You can deactivate the LOOP overdraft by clicking on Deactivate once you click the LOOP overdraft button. You will be required to have sufficient funds to offset the overdraft amount in order to successfully deactivate.

LOOP FLEX is a Buy Now Pay later payment option available to LOOP customers enabling them to acquire goods on credit. LOOP shall make partial payment for goods to the merchant and charge you interest over a period of time.

We offer you the option of purchasing an item on loan and paying the loan in installments. Through this offering, you are able to complete a purchase from merchants via your allocated LOOP FLEX credit limits.

Yes, all applicable fees such as Facility fee, Credit Insurance and Excise duty shall be collected upfront on disbursement.

Yes, you can deactivate your ongoing LOOP FLEX by clearing the pending balance on your facility and confirming deactivation. You will be required to have sufficient funds in your account prior to deactivation.

The new Base Lending Rate at LOOP is 15.9%, effective 3rd February 2025.

LOOP has adjusted the rate in line with the Central Bank of Kenya’s (CBK) recent reduction of the Central Bank Rate (CBR) to make borrowing more affordable.

The new LOOP Base Lending Rate will take effect on 3rd February 2025 for all new loans and overdrafts.

The new base lending rate will take effect on 3rd March 2025 for existing loans and overdrafts excluding LOOP FLEX.

Yes. The monthly instalments will change to reflect the new base lending rate.

Yes, the new Base Lending Rate applies to new loan applications.

No. The loan terms and conditions remain the same.

The facility fee for all new loans will be revised to 4% effective 3rd February 2025. A 4% facility fee will be applied on all Overdraft disbursements effective 3rd March 2025.

This feature allows you to set up a target amount for a specific period and contribute towards your intended goal. You can create as many LOOP goals as desired. Don’t wait. LOOP it.

Yes. The maximum LOOP goal limit is KES 999,999.

You can have as many LOOP goals as you would desire.

Yes, if you have an active overdraft limit you can use it to fund your LOOP within the available limit.

This is an investment option offered to customers that seek to preserve and grow their cash, with a guaranteed rate of return on their invested amount of up to 7% over a maximum period of 12 months, with an option to re-invest upon maturity.

You can fund your investment account from either your LOOP account or your Linked card(s).

This option allows you the flexibility to withdraw/liquidate your investment before the maturity date at a lower interest rate than a No- Break Option.

Upon Maturity of your investment, we will automatically re-invest your initial investment plus interest earned for a similar period as initially selected.

Upon Maturity of your investment, we will credit your LOOP account with your Investment amount plus interest earned.

No, you currently cannot top up an already existing Investment. However, you can create up to 30 Investment accounts and manage them through the portfolio view.

The minimum amount you can invest is KES 1,000 while the maximum is KES 999,999.

You can choose to invest for a period of 3 Months, 6 Months, 9 Months or 12 Months.

Your investment will earn an applicable interest rate that ranges from 6% – 7 % depending on the tenure and break-options selected while setting up the investment.

The investment will be credited to your account within 2 working days (48hrs).

This is a social payments service that allows LOOP customers to jointly collect funds. One can easily set it up on the app and share it with family and friends to contribute funds to their Money Pool account.

You have an option of setting up a public or private money pool. For public money pools, you will require specific supporting documents.

Head over to the ‘Grow’ option at the bottom right of the screen and select ‘Money Pool’ on the savings tab and complete the application process.

Once you set up a money pool it will go through the approval process and once approved you can start collecting funds.

Once the money pool expires, the collected funds will be transferred to your LOOP account. Once you reach target date or when achieve the targeted amount the Money Pool will automatically expire.

To invite your friends to contribute to your money pool account, select your specific money pool account then click share via social media or with your saved beneficiaries.

Discover is your ultimate deals destination within the LOOP App platform where customers can find exclusive deals, discounts, and offers from various merchants.

Simply log into the LOOP app and tap on the Discover tab to explore available deals.

You’ll find deals on shopping, dining, entertainment, electronics, fashion, travel and more categories.

You can also view your purchased, redeemed and expired deals on the landing page, select top bar to view on “My Deals”.

Select the deals you want to purchase and follow the prompts to completion.

Upon payment, you will receive a deal code and redemption instructions that you will present at the merchant store to complete your redemption process.

Yes! All LOOP users can browse and redeem deals from the Discover section.

Yes, you can cancel a deal and funds will be credited back into your account immediately. Kindly note you can only cancel a deal you have not redeemed.

Deals are updated regularly, kindly keep an eye on the New Deals section.

Yes! You can browse different categories to find deals that match your preferences.

Yes, you can. First, you must have purchased and redeemed on Discover with proof of payment. Reach out to the merchant with your queries.

Refunds are subject to the terms of each deal. Some deals may be non-refundable, while others allow cancellations within a specific period. Check the terms and conditions for more details.

An automatic refund is done for any expired deal. We, however. encourage you to take advantage of the deal within the validity period (7 days).

Kindly contact our customer support team immediately for assistance on 0709 714444/ 0730 714444 or on email support@loop.co.ke

You can contact us via phone on 0709 714444/ 0730 714444 or email at support@loop.co.ke

For every purchase we will share contact details for the specific merchant. You can also get contact details from their websites or social media pages.

Yes! Earn points for every purchase of the deal. The more you buy, the more your points accumulate.

Please be alert if your mobile number is de-registered, the mobile connection is lost or you get a call that your mobile connection may be temporarily disabled. This could be a duplicate SIM fraud (someone may be trying to obtain a duplicate SIM). Please contact your mobile service provider immediately.