LOOP VISA CARD DECLINE MANAGEMENT FAQs

Why has my card been blocked from online subscriptions?

Your card was blocked due to consistently declined online card transactions.

How do I know if my card is affected?

You will receive prior communication (notice) via SMS and/or e-mail informing you about the
blocking of your card.

Will all types of cards be affected?

Yes. If you have both physical and virtual cards that have had consistent online card
transaction declines, they will both be blocked.

What should I do if my card is blocked, but I want to use it again?

Contact the LOOP support team by raising a support ticket on the app, or calling us on
0709714444/0730714444. Our team is available 24/7 to support.

Why was I not notified before my card was blocked?

We notify customers via either SMS and e-mail, at least 30 days before the card is blocked. If you
didn’t receive the notification, kindly ensure your LOOP profile contact details are up-to-date.

How can I avoid future blocking due to online card transaction declines?

Ensure your card has sufficient funds to honor your recurring subscription payments.

Monitor and manage your subscriptions to avoid unnecessary declines.